Are subscription charges refundable?
Subscriptions are not pro-rated on cancellation. You keep access through the end of the paid billing cycle, but no partial refund is issued for unused time.
Are top-up purchases refundable?
Top-up purchases are non-refundable. Credits remain in the wallet and never expire. If the workspace is deleted, all credits in the wallet are forfeited.
What if I was charged by mistake?
If a charge appears that should not have — duplicate payment, charge after verifiable cancellation, incorrect amount — contact support. Those situations are refund-eligible.
Are free credits refundable?
Free credits have no cash value and are not refundable.
How do I request a refund?
Email support@tycoon.us with the charge date and amount, or open Settings → Usage & billing and use the Subscription management disclosure to reach support. Refund requests for eligible charge errors are processed within 5 business days.
For how charges work, see pricing and credits.