How do I cancel my subscription?
Go to Billing → subscription management and start the cancel flow.
First you see the save screen. Pause is the headline option: billing stops for 30 days, nothing is owed for the gap, and your workspace, agents, and history stay exactly as they are — resuming is one button. The same screen may also offer a one-time credit worth 0.4x the plan's monthly credit (for example, a $50/month workspace is offered $20; it arrives with next month's credit, nothing is charged today, and it's skipped if you took it before), and lets you set a monthly spending cap instead. If none of these fit, choose No thanks, cancel anyway.
Next you give one written reason — a typed sentence of at least 30 characters. The continue button holds a ten-second countdown that starts when the dialog opens, so a cancellation can't be made in one motion; the button always says why it isn't ready yet — first the remaining seconds, then the remaining characters.
Finally, a confirmation states the exact date your access ends before the cancellation is applied.
What happens after I cancel?
Cancellation takes effect at the end of the current billing cycle. You keep full access until then — no immediate downgrade — and you get a receipt showing that end date.
What happens to my credits?
Credits in the wallet remain usable through the paid period. After the cycle ends, no new plan credits are issued. Top-up credits stay on the balance separately. Your balance, workspace, agents, and history are not taken away, and credits never expire.
Can I reactivate my subscription?
A cancelled subscription can be re-enabled from the same Billing screen before the cycle ends. After the cycle ends, pick a plan from scratch.
Can I get a refund?
Subscriptions are not pro-rated on cancellation. You keep access through the period you already paid for, but no partial refund is issued for unused time. For exception cases, see the refund policy.
Before you cancel, compare subscription plans or add top-up credits instead.