This page describes Tycoon's refund approach for subscription charges and top-up purchases.
Subscription charges
Subscriptions are not pro-rated on cancellation. You keep access through the end of the paid billing cycle, but no partial refund is issued for unused time.
One-time top-ups
Top-up purchases are non-refundable. Credits remain in the wallet and never expire. If the workspace is deleted, all credits in the wallet are forfeited.
Charge errors
If a charge appears that should not have — duplicate payment, charge after verifiable cancellation, incorrect amount — contact support. Those situations are refund-eligible.
Free credits
Free credits have no cash value and are not refundable.
How to request a refund
Go to Settings → Support (the Support tab in your workspace settings), describe the charge, and submit. You can also email support@tycoon.us directly. Include the charge date and amount. Refund requests for eligible charge errors are processed within 5 business days.