FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
Aren't cold emails mostly ignored now that everyone uses the same Apollo templates?
Yes — if you send Apollo templates. What kills open rates is pattern-matching: subject lines everyone uses, body templates spam filters recognize, sending patterns that trigger Gmail's algorithm, first lines that mention 'saw you on LinkedIn' without anything specific. Tycoon writes every email fresh with a unique hook tied to the prospect's actual recent activity. The resulting emails don't pattern-match against known spam signals. Reply rates of 5-15% are achievable because the emails are genuinely specific. The ones that fail this test (no hook, generic body) are the ones getting ignored — Tycoon doesn't send those.
How is this different from Smartlead, Instantly, or Woodpecker?
Those tools execute sequences you've designed; you pick the templates, you configure the delays, you track replies in their inbox. Tycoon owns the outcome. If reply rates drop, it rewrites subject lines. If a specific vertical isn't responding, it changes the angle. If Gmail's spam folder starts rising, it rotates sending domains. You give it a goal ('5 demos/week') and it adapts weekly. Smartlead is the rails; Tycoon is the SDR who drives the bus and course-corrects.
What about CAN-SPAM, GDPR, and deliverability regulations?
Compliance is built in by default: physical address in every footer, functional unsubscribe link, honors DNS (Do Not Sell) and Do-Not-Email flags, enforces a 90-day cooldown after a negative reply or unsubscribe. For EU prospects, GDPR legitimate-interest-B2B only, shorter sequences, explicit opt-out. You can tighten rules per workspace — some founders require double opt-in even for B2B. Gmail deliverability stays intact because the patterns are human-like: domain-warmed sending, realistic cadence, no bursts of 100 emails at 9am.
My sales cycle is enterprise — multi-threaded, procurement, 6-month cycles. Does cold email still apply?
Cold email is the cold-to-discovery-call portion; after that, enterprise sales is multi-touch work (custom demos, procurement calls, security review, legal redlines) that humans run. AI Sales Rep handles the top-of-funnel and keeps mid-funnel warm: follow-up emails during 2-month pauses, tracking when champions change jobs (LinkedIn monitoring), re-opening dormant conversations when your product ships something relevant. For sub-$50K ACV, the full cycle can often close via email + self-serve demo. Above that, the AI keeps the deal alive between your human touches.
Can I run cold email to my own customer database for upsells or re-engagement?
Yes, and that's actually the highest-ROI use case for most B2B. Same workflow applied to existing-customer or dormant-lead lists: enriched personalization based on their past product usage, specific angles tied to their recent behavior or lifecycle stage. Reply rates on re-engagement campaigns typically run 20-40% because the relationship already exists. Many founders start Tycoon with this use case (dormant lead win-back) because it's lower-risk deliverability-wise and proves the AI's judgment on real relationships before you point it at cold prospects.