You'd think this needs hiring two contractors — Tycoon Agent drafts every reply herself, you click approve, queue cleared by Friday.
The short answer
Tycoon Agent clears your support backlog by reading every open ticket, drafting a personalized reply per ticket grounded in your docs and prior resolutions, and queuing them for your batch approval. She pulls all open tickets from Zendesk or Intercom, classifies each by type (bug report, how-to, billing, feature request, complaint), pulls the customer's account context from Stripe and your DB, drafts a reply that names the issue specifically, references their account state, and either resolves it or asks the one missing question. Bug reports get filed to Linear with reproducer steps. Feature requests get logged with vote count. Refund-eligible billing issues get pre-approved up to your set threshold. You approve replies in Lark in batches of 20 — typically 30 minutes total — and Tycoon Agent ships them. A 200-ticket backlog clears in under 48 hours from start.
How Tycoon Agent actually does it
- Pull and classify the backlog
All open tickets from Zendesk/Intercom, classify into bug / how-to / billing / feature / complaint / spam. Sort by customer ARR descending.
ZendeskIntercom
- Gather context per ticket
Stripe customer record, recent product events from PostHog, prior tickets, account creation date, plan tier. Attach to ticket draft.
- Draft personalized replies
Reference customer by name, name the specific issue, link to relevant doc or resolution, ask only the one missing question. Tone matches your past replies.
- Route bugs and feature requests
Bugs → Linear ticket with reproducer + customer count affected. Features → log with upvote count. Refund cases → auto-approve under threshold, escalate above.
LinearStripe
- Batch approval and ship
Lark thread with 20 drafts at a time, approve/edit/skip on each. Tycoon Agent sends approved replies, marks tickets resolved or pending, reports progress hourly.
What it looks like in chat
YouClear my support backlog this week.
Tycoon AgentPulled from Zendesk: 217 open tickets, oldest 11 days. Classified: - 84 how-to (mostly answerable from docs) - 47 bugs (12 are duplicates of one Linear issue already in flight) - 38 billing (29 are auto-resolvable under your $50 refund threshold) - 31 feature requests (logged + upvoted) - 17 complaints (need your eyes) Drafted replies for the first 50 in Lark. Each references the customer by name, their plan, and the specific issue — example: "Hi Sarah, saw your Pro account got double-charged on April 18. Refunded the $79 to your Visa just now, should clear in 2-3 days. Sorry about that." Batching 20 at a time for approval. Estimate: 30 min of your time, all 217 cleared by Thursday EOD. Bug reports filed to Linear with affected customer counts. Start with batch 1?
What you get back
Every ticket in your queue replied to (or routed to Linear for engineering), a Lark approval workflow you can clear in 30 min, and a final report with resolution rate, response time, and top bug clusters.
Cadence: One-shot for backlogs; convertible to always-on first-response drafting.