FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if I don't have PostHog — can Astra use something else for activity?
Yes. Astra works with Mixpanel, Amplitude, GA4 events, or even just Stripe (login = active). With Stripe-only she can do payment retention (still on a paid plan w8 vs paid w1) which is the sharpest business signal anyway.
How does Astra define 'retained' for week-N?
Default: any session in week N counts as retained. You can override to a specific event (used core feature X, sent message, completed task) — that's typically the more honest number. Astra will show both side-by-side if you want.
What does 'leak hypothesis' actually look like?
Example: "Cohort week of March 4 has w4 retention of 31% vs trailing 8-wk avg of 47%. 68% of that cohort came from a Twitter post about feature X. Retention drops sharpest at day 9 — that's when feature X's free tier limit hits. Likely cause: misleading expectations from the Twitter copy. Action: rewrite the Twitter post or extend trial."
Can I run this on a specific subset — only paid users, only enterprise, only one feature?
Yes. Tell Astra the filter ("only Pro plan", "only users from organic search", "only users who hit feature X in week 1") and she re-runs the cohort against that segment. You can have multiple recurring versions side by side.