Can an AI actually conduct customer interviews, or does that still need a human?
The right model: AI recruits, schedules, takes notes, and synthesizes. A human conducts. Tycoon's AI Researcher handles 80% of the workflow automatically — identifying who to talk to from your customer list, writing outreach emails with incentives, booking calendar slots, sending transcripts into the research repo, and producing the synthesis. The founder runs the 30-minute call itself — because this is the highest-leverage founder activity and shouldn't be automated. Pieter Levels and Matthew Gallagher (Medvi) both cite customer interviews as the thing they refuse to delegate; the AI frees up hours around each call so the founder can do more of them.