You'd think this needs Wootric or Delighted at $200/mo — Tycoon Agent runs NPS through Intercom or in-product, segments by cohort, and tells you why the number moved.
The short answer
Tycoon Agent runs your NPS quarterly and reports the trend with cohort-level drivers. She triggers the survey via Intercom or in-product to active users (not 1-day signups — that's vanity), targeting 200-500 responses per quarter for statistical significance. The number itself isn't the value — what moves it is. She segments responses by cohort (signup month), plan tier, usage frequency, and customer success owner. Then she clusters open-ends by theme using sentiment analysis and tells you exactly which cohort's score moved and why. The quarterly Lark report shows: current NPS, 4-quarter trend line, top 3 promoter themes, top 3 detractor themes, biggest cohort delta, and 3 specific actions to push the score next quarter. Healthy SaaS NPS is 30+; world-class is 50+. Most teams find the cohort with the lowest score is also their highest-churn cohort — that's the actionable insight.
How Tycoon Agent actually does it
- Trigger NPS survey to right segment
Active users only (logged in last 30 days), 14+ days since signup. Via Intercom in-app or email if Intercom not connected. Target 200-500 responses per quarter.
IntercomPostHog
- Segment responses by cohort
Cut by signup month, plan tier, usage frequency, customer success owner. Find the cohort whose score moved most QoQ — that's the leading indicator.
MixpanelStripe
- Theme-cluster open-ends
Cluster verbatims into themes by sentiment. Top 3 promoter themes (what's loved), top 3 detractor themes (what's broken). Each theme has count + sentiment score.
- Trend the score 4 quarters back
Plot 4-quarter trend line. Compute statistical significance of any move. Compare to public benchmarks for your category (B2B SaaS median ~35).
- Deliver report + 3 actions
Quarterly Lark report: NPS, trend, top themes, biggest cohort delta, 3 specific actions to push score next quarter (each tied to a detractor theme).
Lark
What it looks like in chat
YouWhat's my NPS trend?
Tycoon AgentQ1 NPS just landed: **42** (n=312 responses). 4-quarter trend: 38 → 41 → 39 → 42. Slight uptick, statistically significant. **Cohort movement:** - Pro tier: 51 (up from 47) ✅ - Starter tier: 28 (down from 33) ⚠️ — this is the worry - Enterprise: 58 (stable) **Top 3 promoter themes:** 1. 'Saves me hours per week' (47 mentions) 2. 'Support is fast' (31) 3. 'API just works' (24) **Top 3 detractor themes:** 1. **'Pricing changed without warning' (19 mentions, all Starter)** — this is your Starter cohort drop 2. 'Onboarding is confusing' (14 mentions, mostly <30d signups) 3. 'No native integration with Notion' (11 mentions) **3 actions for Q2:** 1. Email all Starter cohort about the pricing change with grandfathered window — kills the #1 detractor theme. 2. Run /raise-onboarding-completion-to-80 — fixes detractor #2 systemically. 3. Ship Notion integration (already in roadmap) — kills detractor #3 and is referenced in 18% of churn comments too. Next NPS run: July 1. Want me to schedule the actions?
What you get back
Quarterly Lark report: NPS, 4-quarter trend, cohort segments, top themes, 3 specific actions to push the score next quarter.
Cadence: Quarterly NPS run; report delivered within 7 days of survey close.