FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if I don't have enough data on churn reasons?
She'll flag it and use category benchmarks instead (price-driven churn typically 15-25% of total churn in SaaS). The recommendation will note the lower confidence and suggest auto-tagging cancel reasons going forward so the next decision has stronger data.
What if matching is the right defensive move regardless of math?
Tell her the strategic context — 'we're in a land-grab phase, customer count matters more than ARPU' — and she'll re-weight. The recommendation factors in your stated priorities. Math doesn't override strategy; it informs it.
Can she model partial matches like a temporary promotion?
Yes. She'll model 30/60/90-day promo windows, segment-specific discounts (only new customers, only annual plans), or feature-gated tier introductions. Each scenario gets a dollar impact projection so you can pick the lowest-risk move.
What if my competitor reverses the price drop in a month?
Don't be the first to react. Astra's default recommendation is to wait 14 days unless you're losing >2 deals/week to the gap. Most price drops get rolled back within 60 days when the competitor sees the margin damage. If they hold, you can react later with full information.