The short answer
Astra responds to a PR crisis by activating a 5-phase containment protocol the moment you flag it. Phase 1 (first 30 min): she scrapes Twitter, Reddit, Hacker News, and Google News for every mention, scores severity by reach × sentiment, and drafts a one-pager with what's being said, who's saying it, and the most damaging claim. Phase 2 (hour 1-2): she drafts 3 response variants (apology, clarification, no-comment) with the tradeoffs spelled out. Phase 3: once you pick, she publishes to Twitter, drafts an internal Slack brief for your team, and queues a customer email if needed. Phase 4: hourly sentiment monitoring with Lark alerts when the conversation turns. Phase 5: after 72 hours, a postmortem with what worked, what didn't, and a playbook for next time. The whole protocol runs from chat — you make 3 decisions, she handles execution.