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Handle this GDPR data request

Your AI CEO turns a 30-day legal deadline into a 4-hour workflow.

OperationsCustomerPer-request, with hard deadline tracking. Astra also runs a quarterly DSAR readiness audit so the workflow stays sharp.

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Free to startNo credit card requiredUpdated Apr 2026

You'd think this needs a privacy lawyer and engineering sprints — Astra has the verified export packaged and sent before the week ends.

The short answer

Astra answers "handle this GDPR data request" by running the full DSAR (Data Subject Access Request) workflow before the 30-day clock runs out. She first verifies the requester's identity through your existing auth (email + secondary factor), then queries every system holding their personal data — Postgres, MongoDB, Stripe, Intercom, HubSpot, Mixpanel, Sentry logs, Drive folders. She packages the export as a structured ZIP (JSON for data, PDF summary in plain English), redacts third-party PII that would expose other users, logs every access in your audit trail, drafts the response email referencing GDPR Article 15, and queues it for your sign-off. If the request is for deletion (Article 17) or correction (Article 16), she runs the same scan plus a deletion plan with rollback windows. You stay compliant without grinding eng cycles.

How Astra actually does it

1
Verify identity
Match requester email against your user records, send a secondary verification (magic link or 2FA), document the verification in the audit log.
Auth0OktaPostmark
2
Run the cross-system data scan
Query Postgres/MongoDB by user_id and email, pull Stripe customer + payment data, pull Intercom/HubSpot conversation history, pull Mixpanel/PostHog event data, scan Drive for documents tagged with their email.
PostgresStripeIntercomHubSpotPostHogMixpanel
3
Package and redact
Structured JSON export per system, PDF plain-English summary, third-party PII redacted (other users' messages in shared threads, CC'd emails). Encrypted ZIP with password sent separately.
4
Draft the legal response
Email referencing Article 15 (access), 16 (rectification), or 17 (erasure), explaining what was provided/done, retention timelines for backups, and contact for the supervisory authority if they're unsatisfied.
NotionPostmark
5
Log and audit
Record the DSAR in OneTrust or your DSAR register: requester, date received, date completed, data categories, response sent. Required evidence for any future regulatory inquiry.
OneTrustNotion

What it looks like in chat

Got a GDPR data request from a user. What do I do?

Astra

On it. Day 1 of 30. **Identity verified** — sent magic link to maria.lopez@example.com, she clicked at 11:42 UTC. Logged. **Data found across 6 systems:** - Postgres: account, 412 events, 8 invoices - Stripe: 8 payments, 1 saved card (last 4 only, never the full PAN) - Intercom: 23 conversations - HubSpot: contact + 4 deal stages - PostHog: 1,847 events over 14 months - Drive: 2 shared docs **Redaction:** in 3 Intercom threads she's CC'd with other customers — I masked their email/name. Logged. **Package:** dsar_maria_lopez_2026-04-26.zip (4.2MB), encrypted, password sent via separate channel. **Response email (drafted):** references Article 15, lists data categories, notes 30-day backup retention, includes EDPS contact info. **Sign-off needed:** approve the email and I'll send it. DSAR logged in your OneTrust register. Total elapsed: 2hr 14min.

What you get back

An encrypted ZIP with the structured data export and PDF summary, a drafted response email ready for your sign-off, an entry in your DSAR register, and the full audit trail in Notion — all completed within the 30-day GDPR deadline.

Cadence

Per-request, with hard deadline tracking. Astra also runs a quarterly DSAR readiness audit so the workflow stays sharp.

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Frequently asked questions

What if the requester isn't actually a verified user?

Astra requires identity verification before any data is exported — that's the law. If verification fails (no account match, magic link not clicked), she drafts a response asking for additional proof of identity (government ID redacted, account screenshot). The 30-day clock pauses while you wait for proof.

What about deletion requests when we have legal obligations to retain data?

Astra applies the GDPR Article 17(3) exemptions automatically — financial records (Stripe invoices, kept 7 years for tax law), legal hold data, contractual necessity. She'll delete what can be deleted, anonymize what can be anonymized, and explain in the response why specific records are retained with the legal basis.

Do I need a Data Protection Officer (DPO) to use this?

Most startups under 250 employees don't legally need a DPO. Astra acts as your privacy operations layer — she handles the workflow, you (or your designated privacy contact) sign off. If you do have a DPO, she routes the response to them for review before sending.

What if the request comes with a 1,000-page chat history?

Astra packages everything she finds — there's no "too much" for a DSAR. The export is structured (JSON files for each system) so the requester can parse it. Plain-English summary is at most 5 pages so they understand what's there. Total time stays under 4 hours regardless of data volume.

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