FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if my positioning doc doesn't exist yet?
Common situation, and the AI CMO can help you write it in week 1. Have a 45-minute conversation where the CMO asks the classic positioning questions (who's the specific customer, what's their pain, what alternatives do they use, why are you different, why now), and it drafts the positioning doc from the transcript. You edit for accuracy. This is usually better than any positioning doc you'd write alone at midnight — the structured interview forces clarity. By end of day 1 you have the positioning doc plus the voice guide, and you're ready for day 2.
How much founder time does week 1 take?
Honest answer: 6-10 hours total across the seven days, concentrated on days 1-2 (context loading and voice). Day 3 is 1 hour reviewing the analytics audit. Day 4 is 2-3 hours reviewing first production deliverable. Days 5-7 are 1 hour per day. Total feels like a week because the calendar covers seven days, but the actual time investment is less than a week of a human CMO's onboarding. The leverage is significant.
What if the voice still feels off at day 5?
Voice is the most common stuck point. Three fixes: (1) give the CMO more examples — 10 pieces of your writing instead of 5. (2) Be more specific in corrections — 'this sentence has too many Latin-root words' beats 'this feels off'. (3) Give the CMO examples of the voice you DON'T want — show it two AI-generic posts and explain what's wrong. Most voice issues clear up by day 7 if you push through the specific feedback loop. If they persist past day 14 the CMO is not absorbing feedback, which is a role configuration issue worth escalating.
Do I need to hire a CEO first, or can I go straight to CMO?
You can go straight to CMO if marketing is your acute bottleneck. The CEO role is about cross-team coordination; if you only have one AI specialist, there's nothing to coordinate. Most founders who hire the CMO first add the CEO around week 4-8 when they're adding the second or third specialist. See playbook/first-ai-hire-blueprint for the full sequencing logic.
What does 'full autonomy' look like by day 14?
The CMO runs the weekly cadence without your input on mechanics: content calendar planning, social scheduling, newsletter drafting, routine analytics. You review outputs for voice and strategy, not process. Major decisions (positioning pivots, significant campaigns, brand changes) escalate to you. Day 14 autonomy is not 'the CMO decides everything'; it's 'the CMO decides routine work and escalates strategic work'. Most founders operate at level 4 out of 5 by day 14 and level 5 by month 2-3.