FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if I don't run user interviews?
Astra works with what you have. With just PostHog + Stripe cancel reasons + support tickets, she can still grade roadmap items and surface 2-3 obvious misses. The interview layer adds JTBD language and emotional context — without it the verdict is more quantitative, less qualitative. She'll tell you what confidence level the verdict carries.
How does Astra avoid recency bias?
She weights signals by frequency and severity, not just recency. A feature mentioned 14 times across 6 months outweighs a single loud customer last week. She also separates "loud minority" from "silent majority" by cross-checking complaint volume against affected ARR.
Will she challenge my favorite feature?
Yes — that's the point. If your sacred cow has 0.4% adoption, she'll say so, name it, and propose killing it with the reasoning. You can override ("keep mobile app, strategic bet"), and she'll respect that but track it as a hypothesis to revisit in 90 days.
How long does this take?
First time ~30-40 minutes (she's pulling data from 5+ sources and reading 10 transcripts). Repeat runs 10-15 minutes because she caches the baseline. Output is one Lark message — no slides, no 20-page deck.