FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if my CRM isn't HubSpot — does this work with Salesforce or Pipedrive?
Yes. She works with Salesforce, Pipedrive, Close, Attio, or any CRM with deal-stage history exposed via API. Setup takes 10 minutes (auth + field mapping). The benchmarks recalibrate to your data automatically.
I don't record sales calls — can she still diagnose blockers?
Less precise but still useful. Without call data she falls back to email thread analysis + HubSpot notes + last-activity timestamps. Diagnosis confidence drops from ~80% to ~55%, so she'll flag uncertain cases as 'investigate' vs prescriptive actions. Connecting Granola or Gong takes diagnosis to 80%+.
What if I don't have enough closed-won deals for benchmarks?
Below 30 closed deals she uses category benchmarks (SaaS sales cycle medians by ACV). Above 30 she uses your actual data. The threshold for 'stuck' starts loose and tightens as she learns your team's real cycle. First 4 weeks expect more false positives.
Can she actually send the emails or just draft them?
Default is draft-only — emails land in your Gmail drafts folder for review and one-click send. You can flip to auto-send for low-risk actions (SOC2 doc requests, calendar nudges) by saying 'Astra, auto-send the standard SOC2 packet on those.' Strategic comms always stay draft-only.