FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What if my product doesn't have anything inherently shareable?
Then the viral feature has to be created — most often a result/output/insight that didn't exist before. Astra will look for what users brag about in support tickets and reviews; that's the signal for what to make shareable. If truly nothing exists, she'll recommend not forcing virality and pursuing other growth channels first.
What's a realistic K-factor for B2B SaaS?
K=0.3-0.5 is solid for most B2B (cuts CAC by 30-50%). K>1 is exceptional — Loom, Calendly, Notion all hit it. K<0.2 means the feature isn't actually viral; iterate or kill. Astra benchmarks against your category and tells you if your numbers are good, average, or broken.
How is viral different from referral?
Viral = the product itself drives signups via natural use (sharing a Calendly link). Referral = explicit incentive to invite friends (give $20, get $20). Viral has no incentive but requires shareable artifacts. Referral works for anything but requires explicit user motivation. Most strong companies do both.
What if power users don't share the feature?
She investigates: are they getting friction? Is the share format embarrassing/branded badly? Does the recipient experience suck? She'll do 5-7 user interviews via Intercom to find the actual blocker, then ship a fix in 5 days. If after 2 iteration cycles K is still <0.1, she'll recommend pivoting away from viral.