When your Company Wallet balance drops to zero, the team pauses any work that costs credits. You are not locked out, and nothing is deleted.
What pauses
Tasks that need the team to draw from the wallet pause. A supporting Routine's next check waits too; it does not become a separate Scheduled Task. Astra shows a billing recovery callout. Needs you appears only when there is a real approval or question for you, not merely because work is paused.
What keeps working
You can still chat with Astra, browse past tasks and assets, view dashboards, and manage settings. Completed work, chat history, and Library docs remain fully accessible.
How to resume work after topping up
Add funds in Billing or from the billing recovery callout, then ask Astra to resume the affected Task if it has not resumed already. No completed evidence or saved deliverable is deleted.
Auto top-up
If auto top-up is enabled in Billing, the wallet adds $25 when the balance drops below the threshold you set. The default threshold is $10, so work rarely pauses unexpectedly. You can adjust the threshold or turn auto top-up off any time.
For how to top up, see the top-up guide. For how subscriptions work, see the plans reference.