FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
Won't customers see through AI onboarding and feel less cared for?
Counterintuitively, they feel more cared for — because they get a response in 5 minutes instead of 3 days. What customers actually want from onboarding isn't 'human on a call'; it's 'someone noticed I got stuck and helped me through it.' The AI Customer Support provides exactly that, in your voice, at 3am. Tycoon users consistently see NPS go up after switching from 'human when available' to AI-first onboarding. The customers who genuinely need a human (high-ACV, complex use cases) still get you — the AI routes them to a booked call.
How is this different from Intercom's AI chatbot?
Intercom's chatbot is reactive — it only helps when a customer messages first. Most customers don't message; they just silently bounce. Tycoon's AI Customer Support is proactive: it watches for activation events, reaches out when someone's stuck, times nudges based on your actual product data (PostHog/Mixpanel), and writes in your voice rather than Intercom's generic tone. Intercom answers questions; Tycoon's agent runs the customer lifecycle.
What if my onboarding requires real product knowledge (technical setup, integrations)?
That's where the AI Customer Support shines. It reads your docs, your GitHub, your past support tickets, and your product telemetry — so when a customer asks 'why does the API return 401?', it pulls their actual recent requests, identifies the missing header, and writes a custom reply with a code snippet. For integrations with 10+ steps, it can even produce a personalized Loom-style walkthrough. Most human support reps can't match this depth because they don't have time to inspect each customer's telemetry.
How does this compare to Paperclip's onboarding workflows?
Paperclip lets you build a drip email sequence triggered by signup. That's it. If the customer asks a question mid-sequence, Paperclip doesn't handle it — it just keeps sending scheduled emails. Tycoon's AI Customer Support operates as a relationship: it reads their replies, adjusts its approach, escalates when needed, and remembers context across 30+ days. Polsia is closer to this but lacks per-customer memory, so every interaction starts fresh and feels robotic.
What signals tell the AI to escalate an onboarding to me?
AI Customer Support flags four escalation triggers by default: (1) user hasn't activated the core product after 3 automated nudges, (2) explicit confusion or frustration in their messages (sentiment + keyword patterns), (3) account matches a high-value lead profile (enterprise domain, CRO/CMO title, high Clearbit score), (4) specific questions the AI isn't confident answering. You can tune thresholds per signal. Most founders receive 1-3 escalations/day on a 100-signup/week pipeline — everything else handled autonomously.