FAQ
Frequently asked questions
Clear answers about wallet credit, usage, subscriptions, and how Tycoon charges for work.
What is Fin 3 and what's new?
Fin 3 (announced 2024-2025) is Intercom's latest AI support agent generation. Improvements over Fin 1/2: better multi-step reasoning (thanks to Claude + GPT under the hood), task execution (can take actions inside Intercom like updating ticket status), sophisticated handoff logic, and expanded channel coverage (voice, WhatsApp, email, social). Resolution rates in well-set-up instances commonly hit 50-70%, with some reference customers (Anthropic's own support team uses Fin) reporting higher.
How does $0.99/resolution pricing work?
Intercom charges $0.99 per resolved conversation — one of the cleaner outcome-based pricing models in the AI support space (compared to Sierra's negotiated enterprise contracts or Decagon's per-deployment). Plus the underlying Intercom subscription, which starts around $74/seat/month for the Basic plan. A support team resolving 5000 tickets/month via Fin pays ~$5000/mo in Fin costs + base Intercom. Tycoon is usage-based and covers the whole business function, not support alone.
Can Tycoon match Fin's resolution rate?
At small scale, yes — for a founder with 10-30 tickets a week, Tycoon's AI Head of Support handles most of them competently. At enterprise scale (thousands of tickets daily, multi-channel, strict CSAT requirements), no — Fin is purpose-built and has years of engineering on handoff logic, intent detection, knowledge-base tuning that a generalist AI team can't match. Different scale targets.
Does Tycoon integrate with Intercom?
Yes — Tycoon can connect to Intercom (among many other channels) so your AI team can read tickets, respond, and escalate. But that's different from Fin, which is Intercom's native agent. If your support setup is deeply Intercom-native and your volume is high, Fin is the right fit. If you're using Intercom as one channel among several and want cross-function team coverage, Tycoon + Intercom works.
What about Zendesk AI or Freshworks Freddy?
Same category, different platforms. Zendesk has its own AI (Zendesk AI Agents / Answer Bot) and Freshworks has Freddy AI. All three (Zendesk AI, Freshworks Freddy, Intercom Fin) are embedded AI support layers on top of established helpdesk platforms. Fin is currently considered the most advanced on pure AI capability, Zendesk has the biggest enterprise install base, Freshworks is cheaper. Tycoon doesn't compete with any of them on pure support — we're a different product for a different buyer.