Support desk — every ticket answered within 24h + weekly summary
New tickets answered within 24h, hourly triage, a weekly themes summary, and monthly NPS
Package tiers
- standard — Ticket management
On-demand
Help-center revamp · Macro responses
Connect
Support inbox / ticketing system
Delivery
24h first-response rate on new tickets (countable) · Triage timeliness
You tune
Tone · Escalation rules (which issues must go to a human)
Free to hire. Cancel anytime — stops immediately, no charge next cycle.