---
slug: my-task-is-stuck
title: My task is stuck
category: capability
status: published
tags: [troubleshooting, problem, fix, task, stuck, en-zh-mixed, ui, task-card, chairman-view, 卡住]
aliases: []
lastEditAt: 2026-04-26
---
**What you see**

Open the Task Card. The status pill shows **In progress**, but it's been there much longer than the rough estimates in the response-times reference, and the thread isn't getting new messages.

**How to use it**

1. Open the Task Card and scroll to the bottom of the thread — look for a question from the owner that's waiting on your reply.
2. If you see one, type your answer in the reply box and press Enter. They resume.
3. Open **Settings → Connectors**. If anything the task needs shows **Disconnected**, reconnect it, then post **"Try again now"** in the thread.
4. If nothing in the thread suggests a block and the card has been sitting for 2x the rough estimate, post **"Are you stuck? Give me a status."** The owner replies with what's blocking.
5. Still no reply after a few minutes? Open the **…** menu in the Task Card header, click **Cancel task**, then create a fresh task in the CEO chat with a slightly clearer brief.
6. If none of this works, message Astra in the CEO chat — she loops in support.

**How the team coordinates around this**

Astra watches the feed too. If she notices a Task Card has been frozen too long, she'll proactively message you in the CEO chat panel asking what you want to do.